Frequently Asked Questions

You've Got Questions, We have Answers

General Questions

This is common, especially for the rings. Because rings are made to size, once a ring is created and posted, if it’s purchased as is, it becomes backordered so you can still order the same ring, but in the size you want.  Contact us first before placing an order for a custom sized ring.

With normal use, the pen will last for many, many years. The only thing to be replaced is the refill.

A hybrid pen is a combination of wood and resin and may also include mica or metallic powders.

Questions About the Wood

Any exotic wood that we bring in is accompanied by a certificate of authenticity from the supplier.

A hybrid pen is a combination of wood and resin and may also include mica or metallic powders.

Carbon dated Ancient Bog includes a certificate of authenticity from the University of California through the University of Laval.

No, any of the wood used at the time pens are  hand-crafted are not listed on the following websites

With the exception of:

  • Wenge:  not listed in CITES Appendices, but is listed on IUCN.  Listed as endangered due to a population reduction of over 50% in the past three generations, caused by a decline in its natural range, and exploitation.  Data provided by the Wood Database.

This entry is updated on a regular basis.

We use the information provided by the supplier where the wood was purchased from.

In addition, data from The Wood Database is used along with other wood specialists online.

Shipping & Returns

Shipping is done via Canada Post/USPS with tracking and insurance.  Upon checkout, you will have the choice of shipping methods based on the speed of delivery.  

Shipping rates and delivery speeds are calculated when you add a product to the cart, then view cart and there is a link to calculate shipping based on your location.

We do not ship outside of Canada or continental USA.

If you want your pen shipped by your own courier, please contact us before ordering.

We offer a 30 day no-questions asked money back guarantee (less shipping and handling).  If you are not happy with your pen when you receive it, contact us to arrange a return. 

If a pen is purchased as a gift and the receiver would prefer another style, the unused pen can be returned and exchanged for another pen.

All pricing on the website is in Canadian Dollars.

If you are paying in US funds, the amount billed by your credit card company will be less since the US dollar is worth more than the Canadian dollar.  

Pen Maintenance

Instructions along with a video link for changing the pen refills are included with every pen order.

Durable, reliable, fully-assembled and easy-to-use.  Refills can be found at any quality office supply store.

Instructions for cleaning wood and hybrid pens are included with every order.

The only thing not unique about the pen are the refills.  You can find these at most office supply stores.  To ensure the ink doesn’t dry, use your pen at least 2 times a week and keep away from a heat source that would dry up the ink.

These things happen.  You drop your your wood pen and it might have a dent in it, or you scratch your hybrid pen.  This doesn’t affect the normal use of the pen, it will still write.    If the actual pen components get damaged, you can contact us and arrange to have the pen shipped and we can replace the components at your expense.

Note:  if the components are no longer made, we can give you some alternative suggestions.

For pens that are sealed with a natural oil, it’s recommended that it be cleaned and oil it regularly.

The type of finish is indicated in the product description on the website and will include instructions inside your order.

With normal use, the pen will last for many, many years. The only thing to be replaced is the refill.

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